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GENERAL QUESTIONS

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With over 20 years of experience in Auckland outdoor tours, Navi stands by our experience and reputation.  Let us know your needs and we'll contact you to arrange a quote as soon as possible.

This form collects all of the the information we need to prepare your quote, or individual or group tours.  Once we have confirmed time and date of the tours, you can arrange payment with us ( you do not need to pay now ).

Our tours which say from Auckland include round-trip transportation from/to accomodations of Auckland central area. 

Please wait before 5mins of your pick-up time, otherwise we will start tours.

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Tour Application Terms & Conditions

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Booking

  • A minimum of 2 adults must be attending the tour for the tour to take place.
  • Application for a tour must be made by phone, fax or e-mail no later than 5:00 PM of the day before the tour.
  • Your application may not be accepted if the tour is full, prior to your booking.

Cancellation & Refund Policy

  • Cancellation of tours is free if carried out by 5:00 PM, two working days before the tour.
  • Cancellation of tours carried out by 5:00 PM one working day before the tour will cost 50% of the price of the tour.
  • Cancellation of tours after 5:00 PM one working day before the tour will cost the full price of the tour.
  • Cancellation of fishing tours will cost 20% of the tour cost after you have sent in your form as the boat will be chartered.
  • Cancellation of Hobbiton movie set tours will cost NZ$35.00 per person as a cancellation of lunch fee if cancelled after 5:00 pm four working days before the tour.
  • Cancellation of Hobbiton evening banquet tours will cost the full price of the tour if cancelled after 5:00 pm eight working days before the tour.
  • If you won't show up at the pick-up time even after 15 mins of the time, we have to start the tours without you.

Tour Costs

  • If there are two adults attending the tour, the cost of the tour written is the cost for one person.
  • If there are two adults attending the tour, children ( aged 5~11 ) will cost half of what is written.

Warning

  • Please understand that changes of schedule, cost and tours may occur with no notice.
  • Photos are only images.